Lender terms & conditions

1. Who these terms apply to

These terms apply to every lender who lists an item for rent on RentWear, operated by Dedicated Taskers. By listing an item, you accept these terms in addition to our general terms of use. You must be at least 18 years old and the rightful owner of every item you list.

2. Listing standards

• Items must be clean, genuine and in rentable condition when listed and you must have authority to list the items.
• Photos must show the actual item, including any existing flaws or repairs.
• Descriptions must be accurate — size, brand, condition and any restrictions (for example, no alterations).
• Prices are set in US dollars and charged per day; the price you set is what renters see.
• A refundable security deposit must be set on every listing. The deposit protects you against late returns, damage, cleaning costs or non-return.
• Disclose special cleaning requirements; and
• Not provide counterfeit, stolen or unlawful goods.

3. Your availability and responses

Keep your calendar of unavailable dates up to date so renters can only book the item when it is actually free. Respond to booking requests and messages promptly — slow responses lead to expired bookings and may affect your visibility in search. If you cannot honour an accepted booking, cancel through the platform as early as possible; repeated cancellations may lead to suspension of your lending account.

4. Handover and return

Agree the pickup, delivery or collection arrangement with the renter through the booking thread. Hand the item over in the condition shown in the listing, on the agreed start date, and inspect it on return before releasing the renter from the handover. Photograph the item before and after every rental — photographs are the primary evidence in any damage or cleaning claim.

5. Fees and payouts

RentWear charges a service fee on each completed rental, which is deducted before your payout. Your earnings are the rental price plus any claimed deposit amounts, less the service fee. Payouts are made in US dollars after the item is returned and any dispute is resolved. If a claim is open against a deposit, the disputed portion is held until the RentWear admin team makes a decision. Rental pricing may be established by Dedicated Taskers, agreed with the Lender or determined using Rentwear's applicable pricing structure. The arrangement will be communicated before activation.

6. Marketing rights

While an item is listed, the lender permits Dedicated Taskers to photograph and display it through RentWear and related Dedicated Taskers marketing channels for purposes of promoting the rental service.

7. Damage, cleaning and loss claims

If an item comes back late, damaged, soiled or not at all, you may claim from the security deposit. Raise the claim through the booking thread as soon as you notice the issue, supported by before-and-after photographs, receipts for repairs or professional cleaning, and a clear description of what happened. Dedicated Taskers may consider photographs, repair costs, professional cleaning costs, item age, previous condition, reasonable value and whether the item remains rentable when assessing claims. Our decision on how the deposit is divided is final.

8. Care of renter information

Renters' personal details — names, contact information, delivery addresses and payment details — are provided to you only to complete the rental. You may not use them for marketing, share them with anyone else, or contact renters outside the platform for bookings. Handle all personal information in line with our privacy policy.

9. Taking bookings off the platform

Arranging rentals, payments or repeat bookings outside RentWear — including accepting cash or directing renters to pay you directly — is not allowed. Off-platform bookings are not covered by deposits, damage cover or admin support, and may lead to permanent suspension of your account.

10. Prohibited items

You may not list counterfeit goods, items you do not own or have the right to rent out, stolen items, items that violate any law, or anything requiring alteration, piercing or unsafe fitting. Listings that breach this rule are removed without notice and may be reported to the authorities.

11. Suspension and removal

Dedicated Taskers may remove listings, hold payouts or suspend lender accounts for breach of these terms, repeated cancellations, unsubstantiated claims, or behaviour that puts renters or the platform at risk. Where possible we will explain the reason and give you a chance to respond before a permanent decision.

12. Termination

Dedicated Taskers may suspend a Lender or remove Items for serious or repeated violations, suspected fraud, counterfeit goods or other material breaches.

13. Liability

RentWear provides the marketplace and support services but does not own the items listed. Lenders remain responsible for the legality, authenticity and condition of their items, and for their own tax obligations on earnings. To the extent permitted by law, Dedicated Taskers is not liable for indirect losses arising from a rental, beyond amounts held through the platform.

14. Governing law and contact

These terms are governed by the laws of Zimbabwe. Any dispute is handled in line with our dispute resolution process and the courts of Zimbabwe. Questions? Contact us — Dedicated Taskers, Galaxy mall second floor office 15, corner First street & Jason Moyo, or support@rentwear.online.